As you may know, T-mobile got all of us frequent travelers attention a few years back when they introduced the so famous Simple Choice International Plan, which gets you at no extra charge automatic coverage in 140 countries for data and text, as well as 20 cents per minute phone calls. It wasn’t a super fast internet but did the job. I really really loved my plan, until T-Mobile shut down my account.
Back in the day it was the best deal in the market for keeping your own number while abroad, more importantly, to avoid the hassle of what most of us used to do: buy a local sim card to work with our phone during our time in that particular country.
With all my travels being with T-mobile was a no brainer for me, although I was kind of tired of the lack of signal on certain areas in Houston.
A lot of people try to stay away from T-mobile, but for me it was super convenient having internet in most of my destinations for the past 2 years or so. I visit around 15 different countries a year, with travel almost every weekend to Mexico.
Why did T-mobile Cancelled My Account?
Apparently I was using way too much data while traveling, even more than what I consumed in the US. What really disappoint me is the how the communicated the issue. Didn’t get a call or even a text warning me of what was happening. All I got was this:
Later that day I called in to ask about the issue with my account. Totally aware that I’ve been roaming way too much outside of their own network kind of thought this was a warning for me.
For my surprise, it end up being an actual notice. The rep gave me all the details about how much data my account was getting from partner towers overseas, and that he didn’t have anything to do. After being a T-Mobile customer for over 7 years my account was being shut down as of March 28, 2017.
It looks like they take this very serious, have to say that all the time my T-mobile account was open never had a single delayed payment. Totally understand that nobody cares for an account with a single line on it, but at least should value loyalty.
Just before finishing the call, the rep added a suggestion of porting out my number before that date if I wanted to keep it.
Goodbye T-Mobile; Hello Verizon
Fair enough, it was time to move on. While I loved the international coverage at no charge, I was ready to get a higher performance network on my daily usage at home.
After reviewing a few carriers to see which one got me the best value, I decided to switch to the Verizon Unlimited Plan, which won’t get me coverage in 140 countries at no charge, but at least will have all my data and calls included when in Mexico. Works for me.
For my upcoming international travels, I guess getting back to local sim cards will be the best option, or simply renting a WiFi hotspot as I did last year in Seoul.